FAQ
Welcome to the Glow Morning FAQ!
Here, we’ve answered the most common questions about our products, orders, and policies to ensure your experience is effortless and glowing. If you can’t find what you’re looking for, contact us at support@glowmorning.com.
1. About Our Products
Q: Are Glow Morning products suitable for all skin types?
A: Yes, our products are designed to work with all skin types. We offer targeted solutions like CalmAge™ for sensitive skin and VitalGlow™ for hydration, making it easy to find the perfect match for your needs.
Q: Are Glow Morning products vegan and cruelty-free?
A: All Glow Morning products are 100% cruelty-free, and most are vegan-friendly, with the exception of products that contain ethically sourced tallow.
Q: What sets Glow Morning products apart from other skincare brands?
A: Our products are multi-sensory, eco-conscious, and crafted to nurture your confidence. They focus on how you feel while delivering results you can see.
Q: Do you use natural ingredients?
A: Yes! We prioritize clean, natural ingredients like bakuchiol, rice extract, chamomile, and aloe vera to support healthy, radiant skin.
Q: How long do Glow Morning products last?
A: Each product lasts approximately 6-8 weeks with regular use. For best results, use as directed and store in a cool, dry place.
Q: Are your products free of parabens, sulfates, and phthalates?
A: Absolutely. All Glow Morning products are free from parabens, sulfates, phthalates, and harsh chemicals.
Q: Can I use Glow Morning products during pregnancy?
A: Most of our products are safe for use during pregnancy, but we recommend consulting your healthcare provider, especially if using products with active ingredients.
2. How to Use Glow Morning Products
Q: What is the recommended morning skincare routine?
A: For a radiant morning glow, follow these three steps:
- Cleanse with RadianceGel™.
- Brighten with LumiSerum™ or LumiSoft™.
- Hydrate with VitalGlow™ or GlowDay™.
Q: How do I layer Glow Morning products?
A: Start with a cleanser (RadianceGel™), apply a serum (LumiSerum™ or LumiSoft™), and finish with a moisturizer (VitalGlow™, CalmAge™, or GlowDay™) for optimal results.
Q: Can I use Glow Morning products at night?
A: Yes! While Glow Morning products are designed to energize and hydrate for mornings, products like NightBloom™ are perfect for overnight repair and hydration.
Q: Do I need sunscreen after using Glow Morning products?
A: Yes, we recommend applying SPF during the day to protect your skin and enhance the results of products like LumiSerum™.
Q: How often should I use Glow Morning products?
A: Most products are safe for daily use. For treatments like LumiSerum™, use twice a day for best results.
Q: Can I combine Glow Morning products with other brands?
A: Absolutely. Our products are formulated to work seamlessly with your existing skincare routine.
Q: How should I store Glow Morning products?
A: Keep products in a cool, dry place, away from direct sunlight, to maintain their quality.
3. Orders and Shipping
Q: Where do you ship?
A: We currently ship exclusively to the United States. Stay tuned for future international shipping updates.
Q: How long will my order take to arrive?
A: Orders typically arrive within 5-7 business days. You’ll receive tracking information as soon as your order ships.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout. We offer free shipping on orders over $50 within the United States.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking link via email so you can follow its journey to your doorstep.
Q: Can I change my shipping address after placing an order?
A: If your order hasn’t shipped yet, contact us at support@glowmorning.com, and we’ll update the details for you.
Q: What happens if my order arrives damaged?
A: If your order arrives damaged, defective, or incorrect, email us at support@glowmorning.com, and we’ll make it right.
4. Returns and Refunds
Q: What is your return policy?
A: We offer the 365 Days to Glow Guarantee™, which means you can return your product anytime within a year of purchase if you’re not satisfied.
Q: Can I return a partially used product?
A: Yes, we accept returns for both unused and gently used products as part of our 365 Days to Glow Guarantee™.
Q: How do I start a return?
A: Contact us at support@glowmorning.com with your order number, and we’ll provide instructions for your return.
Q: How long does it take to process a refund?
A: Refunds are processed within 2 business days after receiving the returned product. Please allow additional time for your bank to process the refund.
Q: Do I need to pay for return shipping?
A: Return shipping costs are covered by Glow Morning for damaged or defective items. For other returns, the customer is responsible for return shipping.
Q: What if I purchased Glow Morning products through an affiliate or third party?
A: If you purchased through an affiliate, please contact us directly with proof of purchase for support.
Q: Can I exchange a product?
A: While we don’t offer direct exchanges, you can return the original item and place a new order for the desired product.
5. The Vibe & Glow Tribe™
Q: What is the Vibe & Glow Tribe™?
A: It’s our exclusive affiliate and influencer community, connecting women who share Glow Morning’s mission to empower confidence and self-love through skincare.
Q: How do I join the Vibe & Glow Tribe™?
A: Visit our Vibe & Glow Tribe™ page to learn more and apply. Once approved, you’ll receive a welcome kit and access to affiliate perks.
Q: What are the benefits of joining the Vibe & Glow Tribe™?
A: Members enjoy free products, tiered commissions, insider access to launches, and opportunities to connect with a supportive community.
Q: How does the affiliate program work?
A: You’ll receive a personalized referral code to share with your audience. Earn commissions for every sale made through your code.
Q: Is there a minimum follower count to join the Tribe?
A: No! We welcome all creators and skincare enthusiasts, whether you’re just starting out or already have an established following.
Q: Can I participate if I’m not in the United States?
A: At this time, the Vibe & Glow Tribe™ is open only to U.S.-based members. We’re working to expand in the future.
Q: How do I grow as an affiliate in the Tribe?
A: By consistently sharing your Glow Morning journey and engaging with your audience, you’ll unlock higher commissions, bonuses, and exclusive perks.
If you have additional questions, don’t hesitate to reach out at support@glowmorning.com. We’re here to help!