Refund Policy

 

365-Day Glow Guarantee™ & Return Policy

At Glow Morning™, we believe your skincare routine should inspire confidence, not hesitation. That’s why every order is backed by our 365-Day Glow Guarantee™—our promise that you’ll love how you look and feel, or we’ll make it right.

We are proud to offer a satisfaction guarantee that allows you to try our products risk-free, while also ensuring fairness and protection for our community.

Return & Satisfaction Guarantee

We accept returns and refund requests within 365 days of your order date. To maintain the integrity of this policy and prevent misuse, all requests must meet the following requirements:

Eligibility Criteria:

  • The request must be submitted by the original purchaser and include a valid order number.

  • You must provide a brief explanation of why the product did not meet your expectations.

  • Please include clear photos of the product and original packaging. Opened items are eligible, but must not be empty or heavily used.

  • A customer care representative may request additional details about your experience to assess the request accurately.

Safeguard for High-Value Orders

To protect against fraudulent activity, the following applies to orders totaling $150 or more:

  • Customers may be required to return any unused portion of the product(s) before a refund is processed.

  • Return shipping is the responsibility of the customer.

  • Refunds will be issued upon inspection and approval of the returned items.

Non-Eligible Returns

We do not issue refunds for:

  • Products that are empty or significantly used.

  • Claims that appear to be made with the intent to resell.

  • Returns made without prior communication and approval from our support team.

How to Request a Return or Refund

Please contact us at support@glowmorning.com within 365 days of your order. Include your order number, a description of your experience, and any supporting photos. Our team will respond within 2 business days with the next steps.

Glow Morning™ is a brand built on trust, quality, and empowerment. We ask that our policy be treated with respect, as we do everything possible to ensure your satisfaction and protect the value of our products and our community.